Today’s digitally empowered consumers have changed the rules of the game. When it comes to Banking, the traditional linear customer journey is a thing of the past – these days customers are more likely to jump between five touch points. But this process generates volumes of disconnected information that makes it difficult for banks to gain a single accurate customer view that delivers deep insights into customer motivations and behaviours. With consumer demand for a seamless customer experience escalating, Nucleus Software can help you to design solutions that would embrace an omni-channel approach, drives customer engagement and enables the delivery of highly personalised offers and services that instil customer loyalty.
Next Generation applications require a new, improved approach to development to help grow your business. To build Next Generation applications, Nucleus Software will help you manage all your projects from one platform (cloud, mobility, data analytics and data integration) through a cloud-based application development platform that can be used to create apps more quickly, and more reliably. Using Platform-as-a-Service (PaaS), you can create Next Generation products meeting the standards that both businesses and consumers expect. These apps will take advantage of current and future trends to accelerate the growth of your business.
Our customer experience management approach combines continuous improvement tools and transactional customer feedback processes in order to diagnose the most important areas for change and to identify the corrective action required. This low business risk approach allows banks and financial services organizations to identify the highest priority areas for change where they can make the most impact, most quickly.
With Nucleus Software's Business Process Management services, Banks and Financial Services Organizations can quickly automate business processes and increase productivity using proven workflow management tools and integration software packages. With extensive global experience in Banking, Nucleus can create a flexible process platform tailored to your business needs.
Today, more and more Banking softwares are participating in a larger ecosystem to collaborate and leverage from each other. Banks are opening their platforms through Application Programming Interfaces (APIs) to external developers or partners for exploring new technological possibilities and business models. Although it creates business opportunities, it also comes with engineering challenges like security, scalability, performance, monitoring and monetization. Thus, it requires different engineering rigor both from a development and testing perspective.
Our API Enablement and Management services are designed to help to create API Layers, Infrastructure and Developer Engagement Platform for your services by addressing some of the key areas like Security, Scalability, Monitoring and Monetization.