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Loan Servicing

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4.7 million+ transactions processed via mServe channel

Loan Servicing

FinnOne Neo Mobile Servicing (mServe) enables banks and financial institutions to offer convenient and comprehensive self-service capabilities to their loan customers. The mobile banking solution allows the bank’s loan customers to access basic reports such as account statement, payment details and EMI schedule from their mobiles. This mobile loan servicing software contributes significantly in reducing the reliance and overhead expenditures on customer support functions such as call centers.

Business Benefits

  • Customer satisfaction
    Instant access to loan details and quick query resolution
  • Increased cost benefits
    Eliminate overhead expenditures for customer service
  • Enhanced efficiency
    Reduced branch footfalls with the self-service mobile channel
  • Increased cross-selling opportunities
    Advertise products and services directly on customer’s mobile
  • Optimized results
    Branch locator and foreclosure simulation on the go

Key features

FinnOne mServe includes the following features:

    • Access to loan details
    • Self-processing option for loan summary, account statement, interest details, payment schedule Income  Tax Certificate and other reports 
    • Registered mobile number authentication
    • ATM / branch locator
      • Customer info update facility
      • Single login for all the loan accounts
    • Deliver customer specific offers
    • Application status tracking from the day of loan boarding
    • Internet Banking / Debit Card based online payments
    • Service request module
      • Straight through processing for changes in repayment tenure / instalment amount /due date /anchor change /rate type change
    • Subsequent disbursal request initiation
      • Voice cum chat-bot for easy interaction with the application
      • OS Supported - Android and iOS
        • Voice cum chat-bot for easy Interaction
        • Gesture control
        • Google assistant integration

Discover More About FinnOne Neo mServe

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