FinnOne Neo Collections is a customer centric, web based and workflow driven solution that allows financial institutions to manage, monitor and control the delinquent loan accounts while automating the loan collections management framework. The workflow manager governs the entire business processes and the rule engine defines the supporting rules in line with their policies.
FinnOne Neo Collections empowers the institutions to define strategies for classification, allocation and follow-up actions as well as maintain details on repossessed asset, with support for valuation and disposal of repossessed asset.
FinnOne Neo Collections supports both cloud and on-premise deployments. It can be deployed quickly in partnership with leading cloud providers without high upfront capital expenditure. Cloud deployment provides flexibility in scale while optimizing costs by supporting pay-per-use models.
FinnOne Neo Collections enables banks to proactively and efficiently manage their delinquent customers:
FinnOne Neo Collections, a multi-lingual and multi-Currency system with support for multi-locale and multi-entity, supports the following features:
Collection Agency/Agent Performance: Supervisor/Collection managers can define targets and setup multiple KPIs for their team to measure performance over a given time period
Strategy Evaluation report: Compares different collections strategies defined in the system to maximise collections
Service request Management: Customer can service their requests themselves while tracking them to closure
Multi-Currency Support: Defines loan accounts in different currencies leading to better visibility and enhanced decision making process