FinnOne Neo Corporate Collections helps banks minimize delinquencies through the efficient, automated tracking and management of delinquent accounts. The solution optimizes the entire loan collections lifecycle from soft calling of delinquent customers to tackling hard bucket collections, including the follow up of legal cases until final closure. It comes with features such as use of multiple challengers against one champion strategy, case stamping to allow the automatic assignment of cases based on defined parameters and rule based automatic allocation of cases to collectors.
The solution helps improve collections with analytics based identification of the most effective channel for reaching out to customers and automated communication to customers as per defined workflows. It offers flexibility in follow-up based on case, customer, account level and provides seamless integration with third party collections systems / platforms. FinnOne Neo Corporate Collections also supports integration with mobile platforms to deliver faster and paperless transaction processing with reduced risk and higher transparency for collection agents and customers.